cx99 Privacy Policy

1.1 This Privacy Policy ("Policy") describes the data privacy practices of cx99 ("cx99," "we," "us," or "our") in connection with the operation of the cx99 online casino and sports betting platform, accessible at cx99.vu (the "Platform").

1.2 This Policy applies to all personal data collected from individuals ("you," "your," or "the User") who access or use the cx99 Platform, including Pakistani residents who register for a cx99 Account, use the cx99 Login system, make deposits or withdrawals, place bets, or contact cx99 customer support.

1.3 This Policy covers data collected through the cx99 website, through interactions with cx99 customer support via live chat or email, and through cx99's payment processing integrations with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK.

1.4 This Policy does not cover third-party websites, payment service providers, or game studios whose products are accessible through the cx99 Platform. Those third parties operate under their own independent privacy policies, which cx99 does not control.

2.1 For the purposes of this Privacy Policy, cx99 acts as the data controller in respect of personal data collected from Pakistani users of the cx99 Platform. cx99 determines the purposes for which personal data is collected and the means by which it is processed.

2.2 cx99 operates under an international gaming licence. All data processing activities are conducted in compliance with the data protection requirements associated with that licensing framework and any applicable data protection principles recognised in the jurisdiction of operation.

2.3 All enquiries regarding cx99's data protection practices should be directed to the cx99 support team via live chat at cx99.vu or by email to [email protected].

3.1 cx99 collects the following categories of personal data from Pakistani account holders:

3.2 cx99 does not collect sensitive personal data such as biometric data, health information, religious beliefs, or political opinions from Pakistani users unless specifically required by a regulatory or legal obligation and with appropriate safeguards in place.

4.1 Directly From You. The majority of personal data cx99 holds about Pakistani users is provided directly by those users at the time of account registration, during the cx99 Login process, when making deposits or requesting withdrawals, when contacting cx99 support, or when responding to promotions.

4.2 Automatically. When you access the cx99 Platform, certain technical data is collected automatically through standard web server logs and cookies — including your IP address, the type of device and browser you are using, the pages you visit, and the duration of your session. This data is collected for security monitoring and platform performance purposes.

4.3 From Third Parties. cx99 may receive personal data about you from third-party identity verification service providers engaged to support cx99's KYC and AML compliance obligations. This may include verification of your CNIC details or confirmation of your age eligibility.

4.4 From Payment Processors. cx99's integrated Pakistani payment providers — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK — may share transaction reference data with cx99 to confirm the successful completion of deposits and withdrawals. cx99 does not have access to your full payment account passwords or PINs through these integrations.

5.1 cx99 processes personal data of Pakistani account holders on the following legal bases:

• Contractual Necessity: Processing required to register your cx99 Account, operate the cx99 Login system, facilitate PKR deposits and withdrawals, process bets and game results, and provide customer support — all of which are necessary for the performance of the contract between you and cx99.
• Legal Obligation: Processing required to comply with cx99's obligations under its international gaming licence, including KYC identity verification, AML transaction monitoring, age verification, and responsible gaming obligations.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform integrity, and improving cx99 services — where these interests are not overridden by your fundamental privacy rights.
• Consent: Processing for optional marketing communications — including SMS promotions sent to your Pakistani mobile number or email updates about cx99 bonuses — where you have explicitly opted in. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6.1 cx99 uses the personal data of Pakistani account holders for the following specific purposes:

• To create and manage your cx99 Account, including processing your initial registration and enabling your cx99 Login access;
• To verify your identity and confirm that you meet the 21+ age eligibility requirement for cx99 services;
• To process PKR deposits and withdrawals through your chosen Pakistani payment method — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or 1LINK;
• To operate and settle casino games, live dealer sessions, sports betting markets, and all other cx99 gaming features;
• To credit, track, and resolve bonus promotions and loyalty rewards applied to your cx99 Account;
• To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other conduct prohibited under the cx99 Terms and Conditions;
• To comply with KYC, AML, and responsible gaming obligations associated with cx99's international gaming licence;
• To provide customer support in English and Urdu through live chat and email channels;
• To send service communications relevant to your cx99 Account — such as deposit confirmations, withdrawal updates, and security alerts — which are not optional and form part of the cx99 service;
• To send optional marketing communications about cx99 promotions, PSL season offers, and new game launches — only where you have consented to receive them;
• To monitor and improve the performance, security, and user experience of the cx99 Platform;
• To resolve disputes, respond to legal claims, and enforce the cx99 Terms and Conditions.

7.1 cx99 does not sell, rent, or trade your personal data to any third party. Personal data is shared with third parties only in the following limited circumstances:

• Payment Processors: cx99 shares transaction-relevant data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK operators solely to facilitate PKR deposits and withdrawals requested by you. These providers process your payment data under their own privacy policies and applicable Pakistani financial regulations.
• KYC and Identity Verification Providers: cx99 may engage regulated third-party identity verification service providers to assist with CNIC verification and age confirmation. These providers process data under binding contractual terms and applicable data protection standards.
• Game Studio Providers: The provision of casino game content on the cx99 Platform involves certified third-party game studios. Aggregate, anonymised technical data may be shared with these providers for game performance and RNG certification purposes. No identifiable personal data identifying individual Pakistani players is shared with game studios.
• Regulatory and Law Enforcement Authorities: cx99 will disclose personal data to Pakistani or international regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or cx99's gaming licence obligations — and to no greater extent than legally required.
• Business Succession: In the event of a merger, acquisition, or sale of the cx99 business, personal data held by cx99 may be transferred to the successor entity, subject to that entity agreeing to honour the privacy commitments set out in this Policy or providing you with advance notice of any material changes.

7.2 cx99 requires all third-party data processors to maintain appropriate technical and organisational security measures consistent with the sensitivity of the data they process on cx99's behalf.

8.1 All financial transactions on the cx99 Platform are denominated in Pakistani Rupees (PKR). cx99 does not apply foreign currency conversion to your transactions and does not store full payment account credentials (such as JazzCash PINs, EasyPaisa passwords, or bank account login details) on cx99 systems.

8.2 cx99 maintains a record of your PKR transaction history — including deposit amounts, withdrawal requests, dates, and the payment method used — for the purposes of account management, customer support, AML compliance, and dispute resolution. This transaction history is accessible within your cx99 Account dashboard.

8.3 cx99 applies automated AML transaction monitoring to all cx99 Account deposits and withdrawals. Where a transaction triggers a monitoring alert, cx99 may request additional documentation — such as a source-of-funds declaration or additional CNIC verification — before processing the transaction. This is a standard regulatory requirement and not an indication of wrongdoing.

9.1 The cx99 Platform uses cookies and similar tracking technologies to enable essential platform functionality, maintain your logged-in session, and monitor Platform security. The following categories of cookies are used:

• Essential Cookies: Strictly necessary for the cx99 Platform to function. These cookies maintain your cx99 Login session, remember your language and display preferences, and enable secure payment flows. They cannot be disabled without disrupting your ability to use cx99.
• Security Cookies: Used to detect suspicious access patterns, prevent cross-site request forgery, and protect your cx99 Account from unauthorised access. These cookies are essential and cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Pakistani users interact with the cx99 Platform — including pages visited, session duration, and navigation paths. This data is used solely to improve cx99's user experience and is not linked to individually identifiable accounts without your consent.
• Preference Cookies: Used to remember optional preferences you set within your cx99 Account, such as default game view or notification settings. These may be cleared through your browser settings without affecting core cx99 functionality.

9.2 You may manage cookie preferences through your browser settings. Disabling essential or security cookies will impair or prevent your ability to use the cx99 Platform. cx99 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of targeting advertisements on third-party websites.

10.1 cx99 applies technical and organisational security measures appropriate to the sensitivity of the personal data processed. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the cx99 Platform;
• Encryption of cx99 Account passwords and authentication credentials at rest using industry-standard one-way hashing algorithms — cx99 agents cannot view your plain-text cx99 Login password under any circumstances;
• Role-based access controls limiting cx99 staff access to personal data to those with a legitimate operational need;
• Automated intrusion detection and anomalous login monitoring on the cx99 infrastructure;
• Regular security assessments and penetration testing of the cx99 Platform;
• Physical and logical access controls on cx99 data storage infrastructure.

10.2 Despite cx99's security measures, no internet-based system is completely immune to risk. cx99 cannot guarantee the absolute security of data transmitted over Pakistani mobile networks or public internet connections. You are responsible for maintaining the security of your own devices and cx99 Login credentials. cx99 recommends using a strong, unique password for your cx99 Account and enabling OTP verification where available.

10.3 In the event of a data breach that poses a material risk to Pakistani account holders, cx99 will notify affected users within a reasonable timeframe and take all necessary steps to contain and remediate the breach.

11.1 cx99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and cx99's gaming licence obligations. The following retention guidelines apply:

11.2 Upon expiry of the applicable retention period, cx99 will securely delete or anonymise personal data in a manner that prevents reconstruction of the original data. Anonymised, aggregate data may be retained beyond these periods for statistical analysis and Platform improvement purposes.

12.1 As a Pakistani cx99 account holder, you have the following rights in respect of your personal data held by cx99:

• Right of Access: You may request a copy of the personal data cx99 holds about you. cx99 will respond to access requests within 30 days of receipt of a verified request.
• Right to Rectification: If you believe that any personal data cx99 holds about you is inaccurate or incomplete, you may request that it be corrected. Certain data corrections may require supporting documentation — for example, a corrected CNIC for name changes.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent on which processing was based. cx99 will fulfil erasure requests to the extent permitted by its legal retention obligations — data required for AML or gaming licence compliance cannot be deleted during the mandatory retention period.
• Right to Restrict Processing: You may request that cx99 restrict its processing of your personal data in certain circumstances — for example, while the accuracy of data is disputed.
• Right to Object: You may object to cx99's processing of your personal data for legitimate interests purposes. cx99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

12.2 To exercise any of the rights set out in this Section, please contact cx99 via live chat support or by email to [email protected]. cx99 may require you to verify your identity before processing a data rights request.

13.1 cx99 applies age verification measures during the registration process and reserves the right to request identity documentation from any account holder to confirm compliance with the 21+ age requirement. If you believe that a person under the age of 21 has registered for a cx99 Account, please report this immediately to cx99 live chat support so that appropriate action can be taken without delay.

14.1 cx99 may send you promotional communications about cx99 offers, PSL cricket betting promotions, new game launches, and deposit bonuses — via SMS to your registered Pakistani mobile number or by email — only where you have explicitly opted in to receive such communications during account registration or through your cx99 Account settings.

14.2 You may withdraw your consent to marketing communications at any time by:

• Updating your notification preferences within your cx99 Account settings;
• Contacting cx99 live chat support and requesting removal from marketing lists;
• Replying STOP to any SMS message received from cx99.

14.3 Withdrawal of marketing consent will not affect cx99's ability to send you essential service communications — such as deposit confirmations, withdrawal notifications, security alerts, or important policy updates — as these are necessary for the operation of your cx99 Account and are not optional.

14.4 cx99 does not share your contact details with third-party marketers or advertisers for the purpose of sending you marketing communications from any entity other than cx99.

15.1 cx99 operates under an international gaming licence and, as a result, some personal data of Pakistani account holders may be stored or processed on infrastructure located outside Pakistan. This may occur in connection with cx99's use of cloud hosting services, KYC verification providers, or game studio partners located in other jurisdictions.

15.2 Where personal data is transferred outside Pakistan, cx99 ensures that appropriate safeguards are in place — including contractual data protection clauses binding the recipient to data protection standards consistent with those applied by cx99. cx99 does not transfer personal data to any third country without ensuring that an adequate level of data protection applies.

15.3 cx99's payment integrations with JazzCash, EasyPaisa, Raast, and 1LINK involve data processing within Pakistan in accordance with applicable Pakistani financial regulations. HBL, UBL, and Meezan Bank transfer data is similarly processed through Pakistani banking infrastructure subject to State Bank of Pakistan oversight.

16.1 cx99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — particularly changes that affect the purposes for which data is processed or the categories of data shared with third parties — cx99 will provide advance notice to Pakistani account holders through the cx99 Platform or via notification to your registered contact details.

16.2 The date of the most recent update to this Privacy Policy is displayed at the top of this page. The most current version of this Policy will always be available at cx99.vu/privacy-policy. Your continued use of the cx99 Platform after publication of an updated Privacy Policy constitutes your acceptance of the revised Policy.

16.3 If you have material objections to any revision of this Privacy Policy, you may request closure of your cx99 Account in accordance with Section 12 of the cx99 Terms and Conditions.

17.1 If you have any questions, concerns, or requests relating to this Privacy Policy or cx99's handling of your personal data, please contact cx99 through any of the following channels:

• Live Chat: Available 24/7 through the cx99 Platform — average response time 3–5 minutes
• Email: [email protected] (plain text — not a clickable link)
• Service Hours: 24 hours a day, 7 days a week, including Pakistani public holidays

17.2 cx99 support is available in both English and Urdu. When submitting a data rights request, please include your registered Pakistani mobile number and a brief description of your request so that cx99 can verify your identity and respond efficiently.

17.3 cx99 aims to respond to all privacy-related enquiries within 5 business days. Complex data access or erasure requests may require up to 30 days to process, particularly where identity verification is required prior to disclosure.